Mom has been trying to get to the bottom of the Physician Referral Form issue with the Altamonte Springs Recreation website. Mom called the Westmonte pool during their regularly scheduled hours on Tuesday but the supervisor was gone for the day. The lady that answered said the supervisor would be in the next day. Mom called the next day and was told that the supervisor wasn’t going to be in at all because of a field trip. The lady on the line was trying to be helpful and, after Mom explained the situation, the lady offered to contact the supervisors supervisor (though she said she was unable to give Mom this new persons name). But Mom didn’t receive a call back that afternoon or the next morning so Mom called again yesterday afternoon and finally reached the supervisor.
The supervisor said she had just received a response from her supervisor that morning and the official response was that the form must be signed by an MD or PA (not a nurse as Mom had previously been informed). When Mom asked about DOs the supervisor did not have an answer and instead provided mom with her supervisors name and phone number. Mom called the supervisors’ supervisor immediately and left him a message. For the first time since she began dealing with the folks at the Altamonte Springs Recreation website, Mom actually received a call back the very next day.
The man said that he had been in contact with their Legal and Risk Management departments to get more information and he wanted to give Mom an update. He said that, historically, the staff had been instructed to accept signatures from MDs and PAs only. However, as people seem to be seeing DOs and chiropractors more frequently “these days” it was definitely time to review the policy. He asked Mom to give him a few days to continue working on the issue with the other departments and he would get back to Mom in a few days. So we’re still waiting but at least someone is taking the question seriously now.